Esri Proceedings

2009 Developer Summit

Support Operations and Processes Presentation

—Aaron Zureick, Chris Fox

View the slides [PDF]
Listen and view the presentation [FLASH]

Esri Support Services understands that the aspects of technical support our developers value most are often different from issues regarding general usage of the products. This interactive session will use a survey to build discussion regarding the aspects of support services that the developer finds most important. The session will also focus on the details of recent changes and initiatives that will enhance the experience of developers contacting Esri Support Services.

Prerequisites: None


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