Author: Barbara Quinn
138 E. Court St.
In Cincinnati, a major effort has been successfully redefining how local government coordinates to deliver services across nearly all the functions of Cincinnati's local government. This effort has focused on reengineering the work flows in tandem with deploying integrated technologies. The result has been improved communication and data sharing and coordination among those personnel that must coordinate to efficiently and effectively deliver services. Esri GIS technology integrated with work flow management software and a range of other technologies has been fundamental to the transformation that is occurring. Many work flows have either been completely redesigned with embedded GIS technology or are in the process of being redesigned. This paper will discuss the organizational vision, proven change management strategies, and lessons learned, showcasing how GIS technology is being used as the catalyst for change enterprisewide.