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Abstract


Paper
Routes, Requests, Bids, and Citations: GIS in Solid Waste Services
Track: State and Local Government
Author(s): Michelle Groce

The Solid Waste Services Department of Charlotte, North Carolina, includes three operational divisions: Collections Services, Special Services, and Community Improvement. GIS has become a critical tool in service delivery for all three divisions for developing and maintaining a wide variety of routes, managing requests for service, performing trend analysis and strategic planning, and also for parcel identification and ownership for the enforcement of the City litter code ordinance.

Michelle Groce
City of Charlotte
Solid Waste Services
600 East Fourth Street
Charlotte , NC 28202-2854
USA
Phone: 704/336-8997
Fax: 704/353-0330
E-mail: mgroce@ci.charlotte.nc.us