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Abstract
Plan the Plan and Let the Process Deliver
Track: State and Local Government
Author(s): Twyla McDermott, Patrick Noonan
The City of Charlotte, North Carolina, recently completed a comprehensive strategic planning process for its GIS program. The process included the participation of more than 300 City employees, involved all City departments, and was directed by a collaboration of multidepartment GIS staff and outside consultants. Besides the creation of a strategic plan document, the most important outcome resulting from the process is the transformation that occurs among the employees themselves. The consensus building and enthusiasm generated for GIS through the process is a critical component for creating the momentum to ensure that the plan is implemented. Using the City of Charlotte experience as a case study, this paper will explore the various aspects of GIS strategic planning including the methodology used, lessons learned, and outcomes.
Twyla McDermott
City of Charlotte
Business Support Services
600 East Fourth Street
Charlotte-Mecklenburg Government Center
Charlotte, NC 28202
USA
Phone: (704) 336-8066
Fax: (704) 336-3497
E-mail: tmcdermott@ci.charlotte.nc.us
Patrick Noonan
PJ Noonan Consulting
818 S. York Street
Denver, 80209
USA
Phone: (303) 722-8040
Fax: (303) 296-722-4203
E-mail: pjnconsulting@msn.com