Abstract
Using Expert Knowledge and ArcGIS to Improve 911 Response Systems Track: EMS/Fire Author(s): Julian Ware, Robert MacLeod Improving the spatial data associated with a new 911 computer-aided dispatch (CAD) system is a task that the GIS Unit in the city of Oakland, California, had been assigned to perform. Switching from a traditional record based-system to the new CAD necessitated that the Expert Knowledge built into the existing record-based format be transferred to the new street centerline and polygon-based format. Having chosen ArcGIS to complete this task, the city leveraged the knowledge of non-GIS experts through a series of processes. Through the tools provided in ArcGIS and Network Analyst, the GIS Unit integrated Expert Knowledge to increase the accuracy of the spatial data driving 911 response. Julian Ware City of Oakland ITD 150 Frank H. Ogawa Plaza Suite 7216 Oakland , CA 94612 US Phone: (510) 238-6744 E-mail: jware@oaklandnet.com Robert MacLeod City of Oakland ITD 150 Frank H. Ogawa Plaza Suite 7216 Oakland , CA 94612 US Phone: 510-238-3965 E-mail: rmacleod@oaklandnet.com |
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