Abstract

Enterprise GIS for Public Works
Track: State and Local Government
Authors: Jeff Volpe, Eric Brady

The City of Buffalo Department of Public Works has implemented an Enterprise GIS to manage the many department specific assets under its responsibility. The Enterprise GIS is used by a variety of staff and divisions to help automate and streamline the daily operations and data work flows associated with the maintenance and operation of City owned infrastructure. As a suite of ArcGIS Server web applications, each Division has a custom application that allows quick query, display and update of relevant spatial information based on established workflows and business processes. Applications interface with the City's CRM so that citizen generated service requests are automatically displayed on the map and work-order and resolution steps are tracked and mapped.

Jeff Volpe
Bergmann Associates
200 First Federal Plaza
Rochester, New York 14614
United States
Phone: 800 724 1168
E-mail: jvolpe@bergmannpc.com

Eric Brady
Bergmann Associates
40 LaRiviere Dr
Buffalo, New York 14202
United States
Phone: 716-852-3211
E-mail: ebrady@bergmannpc.com