Implementing Enterprise Water Incident Management at Los Angeles DWP
Track: Water, Wastewater, and Stormwater
Authors: Christopher Stern, Jonathan Leung, Adrian Newcombe
Los Angeles DWP (LADWP) is the largest municipal utility in the United States. As part of the process of upgrading the utility’s water and electric billing and customer service systems, LADWP selected and implemented Trimble eRespond® software with Esri ArcGIS technology for managing all planned and unplanned water network and water quality incidents across the 7,300 mile water network. The presentation will describe the system implementation, integration with Oracle CC&B, and lessons learned.