GIS in National Security

Integration of Geospatial Web Services with the 311 Call Center Operations, Montgomery County, Maryland

—Yan Gong, DTS-GIS, Montgomery County, MD

The Montgomery County, Maryland, Department of Technology Services - Geographic Information Systems (DTS-GIS) team developed an ArcGIS Server based map viewer that provides customized common operational pictures (COP) for enabling situational awareness associated with emergency management and planning for Fire Rescue and Police Departments. These web applications allow emergency managers to manage the assets, effectively share and manage mobile workforces, maintain operational awareness and foster communication across organizations. The same platforms have also utilized to meet other needs such as tracking senior assets and snow plowing.