Governance and Management Strategies

Setting Up ELA Agency Central Support groups – A Practioners Panel discussion

—Christopher Boyd, U.S. Customs & Border Protection, Tim Richards, US Environmental Protection Agency, Dan Miller, US Coast Guard

An Agency Central Support team is required for any customer that enters into an Enterprise License Agreement. These ACS teams provide their agency with:

• Software distribution and management reporting
• Tier-1 Support
• Administration of training resources
• Liaison between the agency and Esri staff
• and much more…

This panel discussion will provide practical time-tested best practices to the issues that face an ACS team. These best-practices for both big and little issues will be focused on maximizing the value that the ACS team provides to the agency mission leaders (e.g. timely software deliver) as well as efficiently structuring the internal processes of the ACS team. Each member of this expert panel has developed these best practices through years of frontline trial and error. These years of diverse outstanding experience with ACS teams will provide any Esri ELA customer with an excellent array of best practices.