Understanding and Designing Enterprise Architectures

Understanding and Designing Enterprise Architectures

—Yan Gong, DTS-GIS, Montgomery County, MD

Montgomery County's Department of Technology Services, Geographic Information Systems (DTS-GIS) team has successfully met the stringent requirements set forth by the County's brand new consolidated Call Center (MC311) system design and development team. This latest successful leveraging of GIS capabilities for the County's new customer service initiative is another example of the power and utility of such technology. GIS, with its vast collection of data layers coupled with recent advances in web services technologies, has made the vision of MC311 possible and on its way to provide state of art customer service to County residents.