AbstractRoutes, Requests, Bids, and Citations: GIS in Solid Waste Services Track: State and Local Government Author(s): Michelle Groce The Solid Waste Services Department of Charlotte, North Carolina, includes three operational divisions: Collections Services, Special Services, and Community Improvement. GIS has become a critical tool in service delivery for all three divisions for developing and maintaining a wide variety of routes, managing requests for service, performing trend analysis and strategic planning, and also for parcel identification and ownership for the enforcement of the City litter code ordinance. Michelle Groce City of Charlotte Solid Waste Services 600 East Fourth Street Charlotte , NC 28202-2854 USA Phone: 704/336-8997 Fax: 704/353-0330 E-mail: mgroce@ci.charlotte.nc.us |