2004 UC Proceedings Abstract
A New Approach to Tracking Service Requests and Projects Track: Water, Wastewater, and Stormwater Author(s): Jeff Albee, Christina Binkley Service providers have a constant inflow of complaints from users and/or customers. Public agencies are not excluded and often are overwhelmed by volume or difficulty of producing a response. This often results in a very slow response or worst case scenario of no response at all. Nashville-Davidson County's stormwater program has experienced this for years. Year 2002 marks a drastic change in Nashville's ability to receive, evaluate, and respond to storm water complaints. The first step in solving this problem was the defeat of the programs nemesis, "FUNDING." The second step was streamlining the process of complaint to implemented solution. The third step was the use of ArcIMS to facilitate data to display needs, schedules, and progress. This paper specifically discusses the use of ArcIMS to communicate to a project team, administrators, and the public. Jeff Albee AMEC GIS Project Manager 3800 Ezell Rd, Suite 100 Nashville , TN 37211 US Phone: 615-333-0630-139 E-mail: jeff.albee@amec.com Christina Binkley Nashville Metro Water Services 1607 County Hospital Rd Nashville , TN 37218 US Phone: 615-880-3300 E-mail: Christina.Binkley@nashville.gov |
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