2004 UC Proceedings Abstract

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Enterprise-wide Implementation Strategies at the City of Kirkland, Washington
Track: State and Local Government
Author(s): Xiaoning Jiang, Karl Johansen, Brenda Cooper

The City of Kirkland, Washington, has committed significant resources toward implementing enterprise-wide GIS since 1998. The bulk of this investment to date has been in data development, although the city has also made significant progress in high-priority, value-added GIS applications. The city's overall strategy, based on an earlier plan and a structured GIS governance process, has been to adopt a quality- and service-oriented business model. This has included an aggressive deployment of ArcGIS desktop tools as well as mobile technology. Substantial benefits identified to date suggest that the approach is sound and likely to show continued growth and success. This overview of Kirkland's GIS implementation explores technical and organizational innovation as a key factor in attracting, retaining, and growing a strong customer base. From both user and management perspectives, the city's program is a result of careful planning, proactive service delivery, and judicious use of limited resources.

Xiaoning Jiang
City of Kirkland
Information Technology
123 5th ave
Kirkland , WA 98033
US
Phone: 425-828-7971
E-mail: xjiang@ci.kirkland.wa.us

Karl Johansen
Port Madison GIS, Inc.
P.O. Box 10920
Bainbridge Island , WA 98110
US
Phone: 206 780-1210
E-mail: emmasen@msn.com

Brenda Cooper
City of Kirkland, Washington
Information Technology
123 5th Ave
Kirkland , WA 98033
US
Phone: 425 828-7971
E-mail: bcooper@ci.kirkland.wa.us