2004 UC Proceedings Abstract
 Enterprise-wide Implementation Strategies at the City of Kirkland, Washington Track: State and Local Government Author(s): Xiaoning Jiang, Karl Johansen, Brenda Cooper The City of Kirkland, Washington, has committed significant resources toward implementing enterprise-wide GIS since 1998. The bulk of this investment to date has been in data development, although the city has also made significant progress in high-priority, value-added GIS applications. The city's overall strategy, based on an earlier plan and a structured GIS governance process, has been to adopt a quality- and service-oriented business model. This has included an aggressive deployment of ArcGIS desktop tools as well as mobile technology. Substantial benefits identified to date suggest that the approach is sound and likely to show continued growth and success. This overview of Kirkland's GIS implementation explores technical and organizational innovation as a key factor in attracting, retaining, and growing a strong customer base. From both user and management perspectives, the city's program is a result of careful planning, proactive service delivery, and judicious use of limited resources. Xiaoning Jiang City of Kirkland Information Technology 123 5th ave Kirkland , WA 98033 US Phone: 425-828-7971 E-mail: xjiang@ci.kirkland.wa.us Karl Johansen Port Madison GIS, Inc. P.O. Box 10920 Bainbridge Island , WA 98110 US Phone: 206 780-1210 E-mail: emmasen@msn.com Brenda Cooper City of Kirkland, Washington Information Technology 123 5th Ave Kirkland , WA 98033 US Phone: 425 828-7971 E-mail: bcooper@ci.kirkland.wa.us |
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