Abstract

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E-Assistance
Track: State and Local Government
Author(s): Paul Welch, Timo Luostarinen

The City of Encinitas, CA, had the need to implement a Web-based system for citizens that would handle information requests and requests for maintenance related to city-maintained field assets. The asset reporting system has been designed as a GIS-centric Web application using ArcIMS and ArcSDE, and is integrated with the information request system. Citizens can report on broken or damaged infrastructure, and can track their request and its progressing resolution through the E-Assistance Web application. The application also includes report status, routing, and tracking functionality.

Paul Welch
City of Encinitas
IT
505 S Vulcan Ave
Encinitas, CA 92024
US
Phone: 760-633-2668
E-mail: pwelch@ci.encinitas.ca.us

Timo Luostarinen
Quartic Solutions
1380 Garnet Ave
E-402
San Diego, CA 92109
US
Phone: 858-752-7221
E-mail: timo@quarticsolutions.com