Abstract

ArcGIS Server Web Mapping Application Vital to Quality Customer Service
Track: Application Development
Author(s): Cameron Wilson, Keith Wempe

Accurate and timely communication about the status of work is critical to quality customer service in the water utility industry. There is an average of 1000 open work orders in the GCWW (Greater Cincinnati Water Works) system each day for an area that services 235,000 residents in a 400+ square mile area. To provide this information to the customer service representatives and all other employees, GCWW has created a web mapping application using an ArcGIS Server and the Web ADF. The work order layer available through this application is populated and updated with each transaction that occurs in the work order system and is stored in SDE feature class. GCWW personnel can access this application through the online work order application or separately as an independent application.

Cameron Wilson
Greater Cincinnati Water Works
City of Cincinnati
Cincinnati , Ohio 45204-2070
United States
Phone: 513-591-7986
E-mail: cw@cincinnati-oh.gov

Keith Wempe
Greater Cincinnati Water Works
4747 Spring Grove Ave.
Cincinnati , Ohio 45232
United States
Phone: (513)591-7887
E-mail: keith.wempe@gcww.cincinnati-oh.gov