Abstract

Utilizing Geodatabase-Centric Solutions for Enterprise Content Management System Integration
Track: Public Works
Author(s): Franklin Fisher, Paul Gorman

The Charter Township of Waterford in south eastern Michigan has created an integrated government solution with an OnBase enterprise content (document) management system that connects all Township Departments allowing them to share content and processes Township wide. This investment was further leveraged in the Department of Public Works (DPW) by seamless integration of the application with the Township GIS and Computer Maintenance Management applications.

This solution improves productivity by linking content in ArcGIS to OnBase and Cityworks data and decreases IT administration with a single ECM system across the township and allows authorized users in multiple departments share content in a central electronic repository. With this implementation, constituent service has been improved with quick answers to customer inquiries and the ability to spatially manage documents and data associated with work orders and asset infrastructure.

Franklin Fisher
Waterford Township Department of Public Works
5240 Civic Center Dr.
Waterford , Michigan 48329
United States
Phone: 248-618-7469
E-mail: ffisher@twp.waterford.mi.us

Paul Gorman
Hyland Software
28500 Clemens Road
Westlake , Ohio 44145
United States
Phone: 216-973-6608
E-mail: paul.gorman@onbase.com