AbstractEnterprise GIS for Public WorksTrack: State and Local Government Author The City of Buffalo Department of Public Works has implemented an Enterprise GIS to manage the many department specific assets under its responsibility. The Enterprise GIS is used by a variety of staff and divisions to help automate and streamline the daily operations and data work flows associated with the maintenance and operation of City owned infrastructure. As a suite of ArcGIS Server web applications, each Division has a custom application that allows quick query, display and update of relevant spatial information based on established workflows and business processes. Applications interface with the City's CRM so that citizen generated service requests are automatically displayed on the map and work-order and resolution steps are tracked and mapped. Jeff Volpe Bergmann Associates 200 First Federal Plaza Rochester, New York 14614 United States Phone: 800 724 1168 E-mail: jvolpe@bergmannpc.com Eric Brady Bergmann Associates 40 LaRiviere Dr Buffalo, New York 14202 United States Phone: 716-852-3211 E-mail: ebrady@bergmannpc.com |