Abstract
Implementing a GIS/ECM Based Public Utility CSR Tracking System
Track: Water, Wastewater, and Storm Water
Author
The integration of technologies such as GIS and enterprise content management (ECM) can be extremely powerful in creating interactive and automated tools for enabling public utility agencies to improve customer service. JMT is developing integrated GIS/ECM solutions for the City of Baltimore Department of Public Works, Bureau of Water and Wastewater including a web-based GIS application built with Esri ArcGIS Server and its web mapping API known as UView. UView provides end users with direct access to content such as engineering drawings, specifications and sewer/stormwater connection cards. The objective of this solution is to create time and cost savings to the Bureau by delivering relevant content directly to the user's desktop instead of the user having to search through paper storage. The ECM integration delivers critical document and records management and automated workflow functionality to the user, further extending the utility of the GIS application as a business intelligence tool.
Charles Reichert
City of Baltimore, Department of Public Works
900 Abel Wolman Municipal Building
200 N. Holliday Street
Baltimore, Maryland 21202
United States
Phone: 410-396-5315
E-mail: charles.reichert@baltimorecity.gov
Steve Beck
Johnson, Mirmiran & Thompson (JMT)
72 Loveton Circle
Sparks, Maryland 21152
United States
Phone: 410-316-2337
E-mail: sbeck@jmt.com
Ashley Hale
Johnson, Mirmiran & Thompson
72 Loveton Circle
Sparks, Maryland 21152
United States
Phone: 410-316-2280
E-mail: ahale@jmt.com
Jude DeShields
City of Baltimore, Department of Public Works
900 Abel Wolman Municipal Building
200 N. Holliday Street
Baltimore, Maryland 21202
United States
Phone: (410)396-1317
E-mail: jude.deshields@baltimorecity.gov