Abstract

iVAULT for ArcGIS Streamlines Government Services in Canadas North
Track: Online Services
Authors: Jeff Lamb

The City of Whitehorse had stored its financial and asset information in separate databases and GIS data was only available on a few desktops throughout the municipality. By standardizing on the ESRI platform, the City was able to consolidate all of its data into a central geodatabase. Using the ArcGIS for Microsoft Silverlight API, Pacific Alliance Technologies then implemented iVAULT ArcGIS to enable GIS, asset and financial data to be linked and published through the Web. This transition has significantly streamlined infrastructure maintenance, enabling the City to minimize disruptions and provide more reliable customer service.

City staff can now click on any asset and pull up the corresponding work order. This enables municipal staff to see which work orders should be prioritized based on urgency, as well as identify the status of ongoing projects. Public Works Supervisors can also directly edit work orders and share information with employees.