Abstract

Giving Voice to Water Assets | The Utility Social Network
Track: Water, Wastewater, and Stormwater
Authors: Ken Herman, Sreeresh Sreedhar, Paul Hauffen

The City of Arcadia Public Works Department (Arcadia PWSD) is located in Southern California, and provides water, wastewater, and public works infrastructure maintenance and capital improvement services to over 56,000 residents. Arcadia PWSD is seeking to establish a web-based water monitoring and communications platform for its field and office staff to support informed, proactive decision making and to quicken the response time from decision to the action.
To accomplish this goal, Arcadia PWSD is implementing an integrated, real-time, social spatial and crowd-sourcing analytics platform to support organizational social networking for water network management. This platform supports PWSD's social smart grid that connects field, engineering, operations, and customer service to enable efficient, transparent, and collaborative actions. This paper will discuss benefits gained by leveraging Esri's ArcGIS Server and ArcGIS Online (AGOL), with water network performance and organizational communications to unlock the City's first smart grid initiative, socially.