Abstract

LYNX GIS Strategic Plan: Roadmap For The Next Decade
Track: Transportation
Authors: Douglas Lynch, Mira Bourova

With over 900 employees, the Central Florida Regional Transportation Authority d/b/a LYNX founded in 1972, has been providing transit transportation to customers throughout the Central Florida region. For over a decade now LYNX has utilized GIS technology and recently decided to develop a GIS Strategic Plan in effort to identify its five and ten year GIS needs. This presentation will include an overview of how the LYNX GIS Strategic Plan was developed, including a detailed description of the needs assessment process, stakeholder interview findings, and will highlight the five and ten year action plan roadmaps that, when implemented, will increase both organization efficiency and result in increased customer service.