Abstract

SanFrancisco Implementation Transforms Workflow, Enabling Call-Center, AM, Maintenance Best Practices
Track: Water, Wastewater, and Stormwater
Authors: Dave DiSera, Lily Dryden

The multi-phase IBM Maximo® Spatial implementation underway at San Francisco Water, Power and Sewer (SFWPS) integrates two systems (Maximo and ArcGIS), providing tools to geo-spatially view service calls and assets and streamlining business processes for service requests and ongoing PM programs.
The solution, implemented in SFWPS Sewer Operations, resolves the disconnect between the work orders/asset management system and Sewer Operations' field work.
Sewer Operations can visualize where/what work is occurring, cluster service calls to identify problem areas and assess high service calls particularly during storms to rapidly deploy crews. Simultaneously, asset management tools efficiently track/plan maintenance work, increasing customer responsiveness.
Project benefits include:
.ArcGIS-based query capabilities within Maximo
.Up-to-date asset/location information, even in the field
.Improved asset data quality control
.Work order creation from service requests; aggregation of duplicate calls
.Assigning asset ids to service call addresses in one system
This presentation explains SFWPS's Spatial implementation, highlighting realized project benefits.