Abstract

It's AGO! Collaborating and Engaging Customers with ArcGIS Online
Track: Online Services
Authors: Harold Bostic

Engaging customers to provide timely feedback sometimes can be an arduous task. Scheduling time with clients that have varying priorities can be a no-go with traditional methods of meetings and hard-copy materials. ArcGIS Online (AGO) is A GO in enabling technology to assist in the engagement and collaboration with customers wherever and whenever they want, on their time! AGO applications have been developed to access and view data in order for customers to make edit mark-ups, provide comment feedback for data revisions, and make decisions from data statistics and graphs. These easy-to-use solutions are a huge time savings that streamline workflows from customer feedback to editing data, the elimination of hard-copy maps, and avoiding the meeting that won't happen in two weeks. ArcGIS Online provides an excellent forum to engage customers regarding quick access to information and to enhance the users' experience by leveraging customization capabilities with AGO/AGO's API.