Abstract

New Ways of Communicating to the Public
Track: Public Works
Authors: Michael Ascher, Bob Fernandez

The City of West Des Moines, Iowa needed a way to improve its communication to the public and increase efficiencies in accepting requests. Using Esri's ArcMap and Cartegraph's citizen request application, YourGOV, West Des Moines has been able to track costs of requests and create a closed loop of communication with citizens. During this presentation, Bob Fernandez and Mike Ascher, Civil Engineering Technicians with West Des Moines, will discuss how the city intakes citizen requests, tracks them in ArcMap with specific symbology, and completes these tasks in the field.