Abstract

Who Got The Bill? Stormwater Billing Challenges in Northeast Ohio
Track: Water, Wastewater, and Stormwater
Authors: Jeffrey Duke

Developing a GIS-centric Stormwater Utility Billing database may appear straightforward - measure the impervious area on a parcel - apply a rate based on the area and calculate the stormwater fee - right? Well - maybe in some communities it is that straightforward - but not in Northeast Ohio. With dozens of data sources, parts of 4 counties, 62 communities, 6 wastewater billing agents and some complex billing policies and rules to implement - developing the NEORSD Regional Stormwater Management Program Billing System provided many challenges to overcome. "Who Got The Bill" is a retrospective look at how the Stormwater Billing Team dealt with billing implementation challenges and used tried and true GIS tools and new GIS tools (ArcGISOnline) to develop the Billing Database and provide customers a visual look - thru ArcGIS Online into the Stormwater Billing Database.