Abstract

Baltimore Police Department's 911 CFS Operations Dashboard
Track: Computer-Aided Dispatch and 911
Authors: Samantha Luckhardt, Brad Chranko

The City of Baltimore’s Police Department (BPD) was unable to visualize the location and the types of calls that were coming into the 911 Call center. In response to this need the EGIS department determined that ESRI’s ArcGIS Online Operations Dashboard would be the best format to meet their requirements and provide the ability to identify patterns and deploy resources more efficiently. This dashboard has since been used during major events such as the Grand Prix and the Baltimore marathon.