Abstract

Avoiding Unhappy Web and Mobile Users
Track: Implementation
Authors: Frank Roberts

As interactive ArcServer-based maps become increasingly mainstream, end users expect these resources to be available 24/7. Failed services can have unpleasant consequences for end users. This talk will cover lessons learned and ways to improve customer satisfaction with ArcServer services. We have created tools that notify GIS staff or administrators when services fail, as well as other tools that help monitor server health and will share our lessons with the audience.