Abstract

Proactive Ticketing using GIS
Track: Telecommunications
Authors: Yestha Bhatt, Cheriyam Oommen, Hasrhad Acharya, Deepti Chitre

The integration between ArcGIS / NetworkEngineer™ & HP-SM suit allows O&M team to accurately locate faults speedily & to enable Customer sales Representative (CSR) to proactively inform the customers. It displays the cell towers, Wi-Fi hot-spots & Fibre routes where fault has occurred or network downtime is planned. It improves the response to minimize the time for the users to access multiple systems & derive the information & assist the CSR to provide proactive & informed response to customers