Supporting GIS: Best practices for incident and daily operations
Track: Electric Utilities
Authors: Shaun Collins, Venkateswarlu Nittala
PG&E is a California utility with over 5 million electric customers working on many GIS projects using ESRI technology. Many companies struggle with what to do after they have implemented an enterprise ArcGIS solution. Based on the lessons learned from PG&E, this presentation will cover the obstacles and best practices concerning the GIS support structure for your environment. We will offer an overview of support processes and tools and an outline of trouble-shooting steps and techniques.