Abstract

The Impact of Proximity on Patient Experience Scores
Track: Hospitals and Health Systems
Authors: Margaret Morris, Dru Metz

Analysis of survey data from Press Ganey helps hospital leaders understand the relationship between survey response locations and patient experience scores.

Kaiser Permanente will share insights, findings and implications from a regional health system’s experiences using patient satisfaction scores and location information.

This collaboration from Press Ganey and Kaiser Permanente provides an overview perspective as well as a provider view of the impact of proximity on performance scores.