Determining Routing of Wireless Sectors in a Multi PSAP 9-1-1 system
Track: Computer-Aided Dispatch and 911
Authors: Robert Thurston
Determining where to route wireless 9-1-1 calls in a multi PSAP system is a complex problem. This is especially true in a system where one area is served by agencies that are dispatched by different PSAPs. Using Model Builder, Snohomish County created a model to determine the best routing for each sector that covered more than one PSAP service area. Using criteria adopted by the County including number of wireless calls over the last two years, area and population.