Abstract

Connecting to the Customer of 2016. Maps + Social
Track: Electric & Gas
Authors: Scott Thomsen, Zac Canders

It’s all about the customer.
How do we analyze utility data, such as power outages with social data to drive faster response and deeper insights into the customers? These are tough questions all utilities are asking, and ones that Seattle City Light is ready to report-out on. Why?
Because it’s all about the customer!
This presentation will focus on how ArcGIS integration with DataCapable's UtiliSocial platform can drive two way digital communications and enhance customer engagement.