Abstract

Utilizing GIS to Provide Outstanding Customer Service
Track: Water, Wastewater, and Stormwater
Authors: Joseph Eischens

Ok, so my customer asks a very simple question - Can I get water to my property? Unfortunately, our business process to answer that question wasn't so simple. Too many disconnected data sources, out of date and unreliable records and software that couldn't communicate were just a few of our problems. And what if Bob, who knows everything is on vacation??? Enter GIS...above problems, solved. Yes Mr./Mrs. Customer you can have water service and here's how. Now MMWD can provide outstanding service!