Solving Service Requests with Cityworks
Track: Public Works
Authors: John Mellor, Tyler Prahl
The Office of Public Works determines jurisdiction for service calls received. Using a GIS built service in Cityworks, 33 political boundaries are aggregated into a composite map which provides call takers with real time data on current city boundaries tied to the Ward in which the service request is located. The aggregation map is updated daily and automatically populates a Jurisdiction field in the Cityworks service request based on the call location.