There is No App for That: How to Deal with Disconnected Users
Track: Public Transit
Authors: Kevin Brown
The dream does not match reality: Not everyone has access to apps and IoT cannot broadcast information any time, any place. In a recent experimentation with SNCF we found that people who are in most need of timely and relevant information (elderlies, disabled, staff working on track) can seldom receive information via the “newer” channels. See how we manage which communications channels to use based on a mix of SNCF API, Esri Tools and AI to make sure people are not left waiting in vain.