Abstract

City of Memphis Leverages ArcGIS Online for Work Order Management
Track: Public Works
Authors: Della Adams, Jeffery Jackson

The city faced challenges managing workload efficiently with inability to visually locate service request tickets, the work done or be able to tie work to assets or other infrastructure data. The Enterprise GIS leveraged ArcGIS Online to develop an end-to-end solution which provides everyone with the ability to view all ticket locations, assign work, edit statuses and create reports resulting in significant decrease in time for problem resolutions.