Abstract

911: Using GIS to Streamline Communication & Reduce Response Time
Track: Computer Aided Dispatch and 911
Authors: Lynn Biggs, Tashekka Fleming

When it comes to 911 calls, every minute counts. Cobb County uses a GIS-based workflow to pass requests from the 911 operator directly into the Department of Transportation’s operations management system. This efficiency streamlines communication during flooding and severe weather events, allows the county to dispatch crews instantly for downed stop signs, and eliminates redundant data entry—giving 911 operators back nearly 10,000 minutes a year.