Abstract

Using Workforce to Dispatch Troubleshooters to Polling Places
Track: Elections, Redistricting, and Census
Authors: Elio Salazar

RRCC dispatches troubleshooters on Election Day to solve problems arising at polling places. While they are preassigned to service areas, RR/CC needed a solution for tracking troubleshooters so that they could be more quickly and efficiently dispatched. Using the Workforce web application, RR/CC dispatchers monitor the location of troubleshooters and polling place problems in real time on a map, while troubleshooters receive dispatch and navigation instructions on the Workforce mobile app.