Using Crowd Source Apps to Track Location-Specific Complaints
Track: Public Works
Authors: James Bolen
Denton County tracks public complaints through a spreadsheet that includes illegal dumping, floodplain and sewage problems. The system is an inefficient way to allocate appropriate resources. ESRI’s Crowd Source Reporter and Manager are used to inventory location-based complaint records and improve resolution times. Internal users can create and update complaints with general information, various media, and local folder links. This approach saves money by adapting an out-of-the-box product.