Abstract

Water Utilities Should Model Their Customers, the County Assessor Isn’t Doing It
Track: Infrastructure
Authors: Phillip Segura

What should a water utility know about their customers? Critical decisions are routinely made using customer information derived from systems that were built to support other functions such as tax valuation. Data driven decision making can help utilities plan and react more effectively, but only if the right customer information is available.<br /> “Most of the world will make decisions by either guessing or using their gut. They will be either lucky or wrong.”- Suhail Doshi, CEO, Mixpanel <br />