Abstract

Better Business – Mobile Response for Analysis and Solutions in Water Utilities
Track: Infrastructure
Authors: Tom Tibbitts, Chris Blinn, Jared Hayes

Managing a Water Utility requires keeping costs low, customer service high, and solving aging asset rehabilitation. St. Johns County Utilities accomplished our goals by mobilizing our information and our workflows. We empower our staff and connect with customers through service applications, and defeated two hurricanes along the way. Mobile Information’s success initiated using Esri Insights to identify water infiltration for prioritizing rehabs and identifying pump performance improvements.