Year 1995 would be called as PRIVATIZATION year in modern TURKISH history since the Turkish Government decided to privatization in the second part of the year 1994. Turkish Electricity Distribution Authority will be the first organization in this process, organization decided to give only the operation and maintenance rights to private firms for limited times. Above summarized strategy will force the private firms to give more importance to the customer satisfaction from supplied energy. Since the satisfaction degree will be directly related with the continuity of energy, emergency response times for electricity cuttings and the cost of electricity, firms started to work to improve the capabilities of them. So TEDAS Cankaya Operation and Maintenance Utility started to implement the first Trouble Call System in Turkey. System contains 4 different parts in its body from giving answer to customer calls and at the end finding the probable cause of this fault. Project started in April 1994 and now system design is completed and the implementation will be started.
In this paper we will describe to ArcInfo users how we started the project, how we passed from the user needs assessment, conceptual design, physical design, and pilot study steps of system implementation together with the problems encountered, either by peoples or by system itself and solving methods and approaches and alternatives. And our expert system based trouble call solution.
Ahmet Tumay
Belko AS
Mudafaa Caddesi
Mudafaa Apartmani
10/15 Kizilay
Ankara
TURKEY
Telephone: 0 312 4181350
Fax: 0 312 4183703
Email: tugem@servis2.net.tr
Erturk Celenk
Cavit Sezer
Ali Kurtulus Tanir
Ergin Aydogan