Introduction We are experiencing, throughout the developed world, a period of unconstrained traffic growth. As a result of this trend there are problems in many areas with severe congestion. Virtually all the major cities have such a problem, and certainly within the UK this problem has spread out along the arterial motorway network as the tendency to commute longer distances has grown also along with a shift in freight transport from railways to the road network. At the same time this traffic increase is causing environmental pressures through increased air and noise pollution of which the general public is becoming more and more aware. Perhaps more directly apparent is the fears regarding public safety as the number of accidents increase. At the same time our roads are being damaged and are deteriorating at an alarming rate. The vast majority of the western world's road network was constructed in the last 30 years with a design life of around 30 years; things are becoming critical. The agencies responsible for our roads are not only facing all these problems but are also in many parts of the world having financial controls placed upon them. Agencies are now expected to act far more like a 'business', providing a service to us the customer. As a result justification is being sought not only for planned expenditure but also for past expenditures. The pressure is therefore on the road agencies to do MORE for LESS. New infrastructure is becoming less of a option in many cases because of the cost and the environmental pressures. Road agencies are therefore now looking at ways of more effectively managing the existing highway network. The Integration Challenge Road agencies now face similar challenges to many other utility companies in that they need to simultaneously: improve service improve management improve operational efficiency reduce liability increase staff confidence and morale protect investment cost-justify new investment This is resulting in many agencies going through a process of Business Process Re-engineering (BPR) and taking an enterprise- wide systems view of the organisation. It is accepted that there needs to be an integration of corporate needs with technology, people, available resources, and operations. This is resulting in the adoption of modern management information systems. Within the USA the term ITIS (Integrated Transport Information System) is commonly used to describe such a concept. Such systems recognise that information is a corporate resource and is valuable. Furthermore these systems integrate both systems and data as well as providing the necessary decision support and operational tools. The key to the integration is in data sharing with better access to more accurate, and relevant, information required at all levels of the organisation. Information needs to flow from one level of the organisation to another (i.e. a vertical integration) where it is likely that some form of summarising will take place as the information flows up to the policy makers from the operational departments through the management team. At the same time information needs to be integrated within levels of the organisation (horizontal integration) in order to maximise its potential and usefulness. It is very quickly being realised that information is the organisation's most valuable asset and its use should be maximised. Over the years agencies have invested vast sums of money in data collection and by ensuring the maximum use of this data a return on this investment is realised. The Role of GIS It has been recognised for many years that geography is the key to data integration within an organisation and as such GIS has been hailed as the answer to integration problems. Not only that but GIS has a unique ability to process such data based on the geographical context to allow data to be efficiently and effectively summarised for vertical integration within an organisation. However if we look at the way in which GIS has been implemented we find that in the vast majority of cases GIS has been used to provide and prove end-user applications but not as a data integrator. We see GIS being used as a core for transactional systems at an operational level for Bridge Management, Accident Analysis, Maintenance Management and even for Data Collection for example, but these systems tend to exist on "data islands" with the spatial data residing in proprietary databases. In essence, Departmental GIS. Data sharing does take place but this tends to be restricted to the attribute data, with the spatial data only available to a GIS from the same family. Yet, time and time again studies have shown that the maximum benefit is accrued if data is shared and if the spatial data is made available across Departments. Moreover it is usual that vast legacy data systems tend to exist in such organisations, and by using the spatial link to open such systems (which represent the organisation's most valuable assets) this will allow the ultimate goal of full integration to be achieved. Spatial data also has value in itself with many existing business systems suffering because of a lack of access to spatial data and spatial processing. In the past however the solution to this problem has been to re-engineer the business application with a GIS. This has been wholly the wrong approach but has been necessary because of the available technology. In many cases the GIS can not be justified because access is only needed to such a small part of the spatial processing tools and the large cost of map data, which is not needed for the business system, can not be warranted. Furthermore there has been a tendency also for GIS systems to attempt to replace traditional database systems because of this need for map display or spatial processing. Once again this can cause problems as many mission-critical transactional business systems are better suited to the traditional RDBMS than to the GIS database. Furthermore as part of BPR there is now a tendency for organisations to look for 'best-fit' open solutions rather than to build applications 'from scratch'. One tends to find that such systems do already exist in the open RDBMS market-place for most business needs. It must be recognised that a very large number of potential users of spatial data and spatial processing tools do not require any form of display of the spatial data to undertake their normal tasks. Until now the GIS technology has tended to force map displays upon the user although this is a trend that needs to change for spatial data and spatial processing to really assume its importance in modern information management systems. The challenge for GIS is to provide the integration, through geography, of an organisations data, and at the same time provide spatial data and processing tools to all potential users regardless of their application needs and without the need for the provision of a 'GIS workstation' on every desk. GIS must recognise that systems as well as data need to be integrated in modern management information systems. Technology Enablers In order for GIS to move into the mainstream of information technology and act as the data integrator it needs to be able to fully integrate with other systems. To do this there are certain criteria it has to meet. Firstly GIS must fully embrace the concept of open systems. Its spatial data must be available to other systems within the organisation and it must be able to integrate with existing legacy systems. If GIS is to interact with other systems in a real-time environment then the referential integrity problems associated with multi-user access to data have also to be addressed. Database vendors have spent many years ensuring integrity is maintained and measure performance against the ACID test. This means that whenever changes to the database occur then they must be Atomic (either all changes succeed or none do), Consistent (the database goes from one consistent state to another), Isolated (no other transaction or user sees the changes until they are successfully committed), and Durable (successfully committed changes are permanent). To allow access to spatial data and spatial processing from users who have no wish to see maps or who want a specialised business -orientated GUI some form of open application programming interface (API) is required. This will allow existing business systems to be modified to incorporate spatial processing without the need to re-engineer in a GIS. The trend in the IT world towards client-server technology is particularly relevant for GIS and integration issues. The use of client-server technology allows access to the vast pools of spatial data without huge upgrades to end-user stations, and with spatial processing taking place on server technology the network traffic is minimised as only questions and answers are being transported. As already mentioned, in many cases users do not need to see maps. It is also important that standards are adopted by both the general IT and GIS communities. This will obviously simplify the whole integration process. Esri GIS and Highways Management Systems Esri GIS is particularly well-suited for integration with highways management systems and has had a long and successful relationship with road authorities across the world. The dynamic segmentation data model extension and processing tools introduced in ArcInfo at Rev 6 are especially strong and well-suited to highways data. These tools were based on work done for a highways authority in the UK by Esri(UK) and so were driven by sound business needs. It is not the purpose of this paper to discuss in detail dynamic segmentation, but it is crucial to integration with highways management systems as data stored in these systems are, for the most part, stored in terms of offset values relative to road sections. The original work carried out in the UK aimed at integrating ArcInfo with an Oracle-based maintenance system called RMMS (Routine Maintenance Management System) which was marketed by Oracle (UK). This product has subsequently been significantly enhanced and now forms just one part of a total suite of highways management software developed and marketed by Exor Corporation. The complete product set includes modules for network and inventory management, document management, bridge and structures management, accident analysis, complaints, schemes or construction project management, pavement management, as well as the routine maintenance management. These modules are all based in the Oracle RDBMS and provide a total integrated highways management system. However the link to GIS and to spatial data and processing is seen as essential and links to ArcInfo have been established at many sites across the world. Esri have made significant steps recently towards providing the environment for total integration with such highways management systems to allow highways authorities to achieve a totally integrated management information system. The release of ArcView2 and the move towards integrated desktop GIS started this process and the adoption of the dynamic segmentation extensions which will be fully implemented in ArcView3 when line offsets are supported will complete this process. By far the most important announcement is that of the Spatial Data Engine (SDE) based on Oracle technology. This effectively opens the spatial data to the organisation and allows for client-server implementations with an open API to enable pick 'n' mix client GUI's based on business needs. Such advances in the technology will be of enormous advantage to highways authorities who will be able to move from the current transactional systems based on data islands to fully integrated solutions where data is shared and its use maximised. Perhaps more importantly it will allow existing business systems to be enhanced to embrace spatial processing without massive re-writes. Conclusions Highways authorities are facing huge challenges that are forcing them to look at the way business systems are organised and how data is used. The authorities need to take a wider-view than in the past and move away from departmental based systems. Data is recognised as being the most valuable corporate resource that needs to be protected and used as fully as possible. Esri has a strong relationship with highways applications progress with ArcView and SDE will allow GIS to move into mainstream IT, embrace the open systems approach based on RDBMS, and fulfil its potential as the data integrator. GIS need no longer be just a specialised application tool but can provide extra power to existing business systems. As a result the idea of Integrated Transport Information Systems is now fully achievable and the integration of Esri GIS and RDBMS business systems will allow road authorities to provide efficient, economic and effective management of highways network.