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Track: Transportation, Logistics Planning
Julie Rediker
Post, Buckley, Schub & Jerigan, Inc.
1560 Orange Avenue Suite 700
Winter Park, FL 32789
Telephone: 407-647-7275
Fax: 407-647-0624
E-mail: ll988@pbsj.com
Biller Dugger
Development of a Customer Service Center Application for LYNX, the Central Florida Transit Authority
Due to the great demand for increased efficiency among the public transit systems, LYNX, the Central Florida Transit Authority, selected PBS&J to assist them in the development and implementation of a GIS-based management system for their bus system. The initial project involves three phases: initial spatial database development, development of a customer information system, and integration of nonspatial databases. The initial spatial database development included the compilation of a digital geocoded street network for all counties serviced by the LYNX system. The formation of this database layer involved bringing together data from various sources and formats since the counties serviced by LYNX operate on different software systems. Referenced database layers, including ZIP Code maps and municipal boundaries, were also compiled in support of the addressed street maps. The LYNX bus routes were entered into GIS, and PBS&J worked with the LYNX team to determine the unique naming conventions identifying
the routes and additional data that needed to be related to this particular spatial reference. Finally, various sources of land use information were reviewed for their accuracy and compatibility with the LYNX system in order to determine the background layer that best suits their needs. The customer information system involved the addition of bus stop, link, transfer, schools, shelters, and park and ride locations, as well as locations of major points of interest in the Orlando area. The intention of LYNX is to access the GIS database through the ArcView software at the desktops of the customer service representatives. PBS&J developed Avenue scripts to facilitate queries that are performed frequently in response to the public. PBS&J will be providing full software and data usage training to LYNX staff and work alongside the customer service representatives throughout the beta testing in order to refine the database for efficient use. Finally, PBS&J will work with other LYNX consultants who are
responsible for the preparation of transit-related nonspatial databases and determine appropriate methodology for integration of these data with the initially developed spatial data sets. PBS&J will assist the outside consultants by providing direction regarding the spatial database structure and the implemented naming conventions.
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