Movement of the utility industry to a competitive market environment is driving the need to gain strategic and operational benefits through integrated information systems. Customer, employee, and business needs are driving utilities to implement work management, outage management, computer-aided dispatch, materials management, customer information, financial systems, and other significant business systems. All of these systems can potentially benefit from spatially enabled integration in conjunction with a GIS-based network connectivity model. Integrated information systems that are built around information warehouses and are flexible and expandable are enabling companies to eliminate unnecessary or duplicate work, improve handling of outages, provide better information to customers and provide new, valued services. These companies are now making operational decisions that take marketing factors into consideration and vice versa. Integration of normally disparate systems allows real-time analysis and reporting of outages and permits making and honoring customer appointments. Topics that will be discussed include GIS-enabled utility application integration modeling, database and application integration approaches, and network connectivity model integration. A brief status report on the OpenFM Initiative will also be presented.