Customer Service Monitor (CSM): A GIS Application Designed to Improve the Customer Service of the Water and Sewerage Authority in Trinidad and Tobago

Author: Sharon Naomi Ironside
Organization: Water and Sewerage Authority

Farm Road
St. Joseph, Trinidad
West Indies

Phone: 1-868-662-9907
Fax: 1-868-662-9907
norlons@yahoo.com

Using MapObjects with Delphi, WASA has developed an application that manages information on its water administrative areas to provide improved customer service. This application uses WASA's GIS shapefiles to answer frequently asked questions such as daily water schedules, areas affected by disruption in supply, and areas affected by possible contamination of a water source. Answers to these questions and more are now readily available to the customer. This paper will discuss the need for the application in WASA, the data capture methods, and the benefits gained by the customer and WASA as a result of using this application.